Metropolitan Privacy Statement

Last updated: 04/15/2026

Introduction

The Metropolitan, American Diner & Bar (“we,” “us,” or “the Restaurant”) values your privacy. This Privacy Statement explains what personal data we collect, why we collect it, how we use and share it, and your rights regarding that data when you visit our website, make reservations, order or pay, sign up for communications, or otherwise interact with us.

Information we collect

Contact & reservation data: name, phone, email, dietary notes, party size, reservation date/time, special requests.

Transaction data: order details, payment information (we do not store full card numbers; payments are processed by secure third-party payment providers).

Account & communication data: newsletter subscription, marketing preferences, feedback, customer surveys.

Device & usage data: IP address, browser type, device identifiers, pages visited, session duration, referral source, clicks and form interactions (collected via cookies and analytics tools).

Location data: approximate location derived from IP for analytics or to offer location-based services when permitted.

Photos & reviews: images or comments you submit for publication or feedback.

How we use your information

Provide and manage reservations, orders, payments, special requests, and in-restaurant services.

Communicate booking confirmations, receipts, updates, marketing (with your consent when required), and replies to inquiries.

Improve our services, menu, website experience, and customer service through analytics and feedback.

Protect our business and comply with legal obligations, fraud prevention, and security requirements.

Personalize offers and promotions where you have consented to receive them.

Cookies and tracking

We use cookies, web beacons, and similar technologies to operate the website, remember preferences, analyze site usage, and deliver relevant content and advertising. You can manage cookie preferences through your browser settings; disabling some cookies may affect site functionality.

Third-party sharing

We may share personal data with:

Service providers who perform services on our behalf (reservation systems, payment processors, delivery partners, email platforms, analytics providers, marketing platforms).

Business partners (when you opt into third-party offers).

Legal or regulatory authorities when required by law, or to protect rights, property, or safety. We require third parties to protect personal data consistent with this Privacy Statement.

International transfers

Personal data may be stored and processed in countries other than your own. When transfers occur, we use appropriate safeguards (e.g., standard contractual clauses) where required by law.

Security

We implement administrative, technical, and physical safeguards to protect personal data. While we strive to protect your information, no internet transmission or electronic storage is fully secure; we cannot guarantee absolute security.

Data retention

We retain personal data only as long as necessary for the purposes described (e.g., reservations, legal compliance, tax requirements, marketing preferences). Retention periods vary by data type and legal obligations.

Your rights and choices

Depending on your jurisdiction, you may have rights to:

Access, correct, update, or delete your personal data.

Object to or restrict processing, or request portability of your data.

Withdraw consent for processing where consent is the legal basis.

Opt out of marketing communications (follow unsubscribe links or contact us). To exercise rights or ask questions, contact us at the details below. We will respond in accordance with applicable law.

Children

Our services are not intended for children under 16 (or a higher age required by local law). We do not knowingly collect personal data from children without appropriate parental consent. If you believe we have collected such data, contact us to request deletion.

Changes to this Privacy Statement

We may update this statement. Material changes will be posted with a revised “Last updated” date. Continued use of our services after changes indicates acceptance.

Contact

For privacy questions, data requests, or concerns, email guestservices@metrodinerbar.com or mail:

The Metropolitan, American Diner & Bar

Attn: Privacy Officer

[750 Upper State Road

North Wales, PA 19454

If you are in a region with a data protection authority, you may also lodge a complaint with the relevant regulator.

— End of Privacy Statement —

Terms of Service

Effective date: 04/15/2026

Introduction

These Terms of Service (“Terms”) govern your use of the Metropolitan American Diner and Bar’s services, facilities, website, mobile app, ordering platforms, events, and premises (collectively, “Services”). By using our Services, visiting our locations, or making reservations or purchases, you agree to these Terms.

Definitions

“We,” “us,” “our,” and “Metropolitan” refer to Metropolitan American Diner and Bar and its owners, managers, employees, contractors, and affiliates.

“You” and “Guest” mean any person who uses our Services, visits our premises, places orders, books events, or interacts with Metropolitan in any way.

Hours, Menu, Pricing, and Availability

Hours of operation, menu items, prices, and promotions are subject to change without notice.

All menu items are subject to availability. Photographs and descriptions are illustrative and may not reflect exact ingredients, portion sizes, or presentation.

We reserve the right to refuse service, limit quantities, or cancel orders in the event of supply issues, pricing errors, or operational constraints.

Reservations, Seating, and Events

Reservations may be required for certain times or events. Reservations are held for a limited grace period; failure to arrive within that period may result in cancellation.

We reserve the right to reassign seating and to deny entry to or remove Guests for safety, capacity, or policy violations.

Alcohol Service and Responsible Consumption

We comply with all laws regarding the sale and service of alcoholic beverages. We may require valid government-issued photo ID for Guests purchasing alcohol.

We reserve the right to refuse alcohol service or remove alcohol from Guests who appear intoxicated or behave in a manner that could endanger themselves or others.

Guests are responsible for their behavior and consumption. Metropolitan is not liable for consequences of Guests’ alcohol consumption after leaving the premises.

Conduct and Safety

Harassment, discrimination, violence, illegal activity, disruptive behavior, smoking in non-designated areas, and damage to property are prohibited.

We may refuse service to, eject, or ban any person who violates policies, local laws, or these Terms.

Weapons are prohibited on premises except as allowed by applicable law; Metropolitan reserves the right to deny entry to anyone carrying a weapon.

Orders, Payment, and Gratuity

Food and beverage orders are governed by our posted prices; taxes and service charges apply as required by law.

Payment is due when ordered or upon presentation of the bill. We accept payment methods posted and on our website or app.

Service charges, mandatory gratuities for large parties, and cancellation fees will be disclosed at the time of booking or in event agreements.

Cancellations and Refunds

Cancellations for reservations, private events, or delivery orders are subject to our cancellation policy and any fees disclosed at time of booking or purchase.

Refunds are issued at Metropolitan’s discretion and in accordance with applicable laws. For paid events, deposits may be non-refundable as specified in event agreements

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Dietary Needs and Allergens

We make reasonable efforts to identify common allergens and accommodate dietary requests, but we cannot guarantee that any menu item is allergen-free or prepared in an allergen-free environment.

Guests with severe allergies assume the risk of consuming our food and should consult staff before ordering.

Intellectual Property

Content on our website, mobile app, menus, logos, trade dress, photographs, and other materials are the property of Metropolitan or its licensors and are protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, or create derivative works from our materials without our prior written consent.

Privacy and Personal Data

We collect, use, and store personal information as described in our Privacy Policy. By using our Services, you consent to such collection and use.

We may use photos or video taken on premises for marketing unless you notify staff or follow procedures to opt out.

Promotions, Gift Cards, and Loyalty Programs

Promotions, coupons, gift cards, and loyalty program terms are governed by separate terms and may have expiration dates, restrictions, or blackout periods.

Lost or stolen gift cards may not be replaceable; we reserve the right to refuse redemption if fraud is suspected.

Limitation of Liability

To the fullest extent permitted by law, Metropolitan’s liability to you for any claim arising from or related to these Terms or use of our Services is limited to the amount you paid for the goods or services giving rise to the claim (or, where no payment was made, a nominal amount).

Metropolitan is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of enjoyment, or personal injury except where such exclusions are prohibited by law.

Indemnification

You agree to indemnify, defend, and hold Metropolitan harmless from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, negligence, willful misconduct, or violation of law.

Force Majeure

Metropolitan is not liable for failure to perform obligations due to events beyond our reasonable control, including natural disasters, public health emergencies, supply chain failures, or governmental actions.

Modifications to Services and Terms

We may modify, suspend, or discontinue Services, menus, pricing, hours, policies, or these Terms at any time. Continued use of Services after changes constitutes acceptance of the updated Terms.

Material changes to these Terms will be posted on our website or communicated through available channels.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the state in which the specific Metropolitan location is situated, without regard to conflict-of-law rules.

Disputes will be resolved in the state or federal courts located in that state. Where permitted by law, disputes may be subject to binding arbitration; details will be provided in notices where arbitration is required.

Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

Failure to enforce any provision is not a waiver of our right to enforce it later.

Notices and Contact

For questions, reservations, event inquiries, feedback, or to report policy violations, contact the location directly or use the contact information on our website.

Notices required under these Terms may be delivered in person, by email, or by postal mail to the contact information on file.

Entire Agreement

These Terms, together with any applicable event agreements, reservation confirmations, privacy policy, and posted policies, constitute the entire agreement between you and Metropolitan relating to your use of our Services.

By using Metropolitan American Diner and Bar’s Services or entering our premises, you acknowledge that you have read, understood, and agree to these Terms.

Metropolitan American Diner and Bar

Contact: (use contact details posted at location or on our website)